To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

I'm setting up my water softner. What is the hardness of the water?

We remove over 60% of the hardness so the water is around 190 ppm or 11 grains per gallon of hardness.

What do I do if I am experiencing low pressure?

First, determine if the low pressure is in all areas of your home. If not in all areas the aerator screen may need cleaning. If your whole home is experiencing low pressure check your meter and the surrounding area for possible leaks. If your not able to locate any problems, please call our office and we will schedule a service call for a serviceman to check it out.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals do you add to the water?

MCWC uses chloramine disinfection to make our water safe to drink.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Where can I have my water tested?

The City of Sioux Falls Health Lab does water testing. Their phone number is 605-367-8760. Depending on the test that your requiring if the City of Sioux Falls Health Lab can't do it the SD Health Lab may be your next choice. Their number is 605-773-3368.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.